No-refund policy

Kadolia sells personalized physical and digital gifts. Because custom items are made to order, all sales are final after payment except when Kadolia cancels an order because required stock, variant, print area, production route or shipping route is unavailable.

Last updated: June 30, 2026

All sales final

We do not provide refunds or cancellations for buyer's remorse, design preference, recipient changes, late edits, uploaded-photo quality, customer-submitted spelling, missed review opportunities, duplicate intent, accidental quantity, event cancellation or a change of mind after payment.

Kadolia-cancelled orders

If Kadolia cannot process an order because stock, variant availability, production capability, print area compatibility, address serviceability, safety review, payment validation or provider routing is unavailable, Kadolia may cancel the order and issue a refund to the original payment method.

Unavailable fulfillment or material delay

If a paid order cannot be routed because required stock, variant availability, address serviceability, print-area compatibility, proof generation, safety review, payment validation, production route, shipping route or production capacity fails, Kadolia may request corrected information, offer a suitable alternative, hold the order for review, cancel affected items or refund affected amounts to the original payment method as required by this policy and applicable law. Kadolia will not keep payment for any affected item that Kadolia determines it cannot fulfill. If only part of a bulk or multi-recipient batch is affected, Kadolia may continue unaffected items and resolve the affected lines separately.

Proofs, previews and customer approvals

Previews and proofs are decision tools, not a promise that every screen color, crop, carrier event, texture or production tolerance will match perfectly. Once you approve or complete checkout, errors in submitted names, images, addresses, quantities, variants or recipient assignments are treated as customer-submitted instructions.

Defects and shipping damage

If a product arrives materially defective, damaged in transit or materially different from the approved order, contact support promptly with photos, packaging evidence, recipient details and order information. Kadolia may provide a reprint, replacement, store credit, refund or other remedy at its discretion and where required by applicable law.

No guaranteed cancellation window

Production may begin immediately after payment. Support may attempt to stop an order that has not entered production or fulfillment, but Kadolia does not guarantee cancellation once checkout is complete.

Bulk and multi-recipient orders

Bulk, corporate and multi-recipient orders may be split across multiple production and shipping routes. A problem affecting one recipient, address, product, variant or route does not automatically cancel unaffected items unless Kadolia determines the batch cannot be processed safely or accurately.

Address, recipient and delivery exceptions

Kadolia is not responsible for failed or delayed delivery caused by customer-submitted address errors, inaccessible locations, recipient refusal, unclaimed packages, customs or import events, carrier reroutes, weather events, local restrictions or missing recipient information, except where applicable law requires a different remedy.

Legal operator

CUBE Collective LLC30 N Gould St. Ste. R, Sheridan, WY 82801, USA

For support, sales, privacy or legal requests, use the contact form. For formal notices, also use the matching obfuscated contact below.

Human support: support [at] kadolia [dot] com
Orders: orders [at] kadolia [dot] com

Contact