Privacy policy
Kadolia collects and processes information needed to create, sell, produce, deliver, secure and support personalized gifts, digital gift pages, accounts, developer features and business workflows.
Last updated: June 30, 2026
Information we process
We may process account details, buyer details, recipient details, saved addresses, uploaded photos, artwork, prompts, messages, product selections, variants, print settings, shipping data, payment metadata, device data, consent preferences, support requests, developer activity and security logs.
How we use information
We use information to operate checkout, generate previews, save carts, personalize products, route fulfillment, send confirmations, deliver digital pages, provide support, prevent fraud, secure accounts, keep compliance records, improve the product and measure campaign performance where permitted.
Legal bases and business purposes
Depending on where you live and how you use Kadolia, we process information to perform a contract, prepare or fulfill an order, comply with law, prevent fraud, protect safety, respond to requests, operate legitimate business functions, honor consent and manage permissions or opt-outs where required.
Sharing and service providers
We share only what is reasonably needed with payment processors, AI service providers, production partners, shipping carriers, communications providers, hosting providers, analytics tools, security tools, marketplace channels, professional advisers and legal or compliance partners. We do not sell personal information as a core business model.
AI, automation and review
Kadolia may use automated systems to suggest layouts, flag risky content, validate product compatibility, route orders, detect fraud, prepare marketing copy and prioritize support. Important order, refund, safety, legal and account decisions may receive human review when required by policy, law or operational judgment.
Photos, prompts and gift messages
Personalization content may be processed to create previews, transform files, check safety, generate print-ready assets, troubleshoot quality and preserve order evidence. Sensitive or private content should be submitted only when necessary for the gift you choose.
Retention
We keep information for as long as needed for orders, support, tax, accounting, fraud prevention, legal obligations, dispute handling, reorders, saved designs and legitimate business records. We may delete or de-identify information when it is no longer needed or when a verified request is legally valid.
International operations
Kadolia may process, store, support or route information in countries different from your own when needed for hosting, production, shipping, communications, security, support, analytics, legal compliance or business operations. We use safeguards designed for responsible cross-border handling where required.
Security
We use administrative, technical and organizational safeguards designed to protect information. No online service can guarantee absolute security. If you believe there is a security issue, use the security contact shown in the legal contact block or the support form.
Mobile numbers and SMS consent
Kadolia does not sell, rent or share mobile numbers or SMS consent information with third parties for their own marketing or promotional purposes. We may use trusted communications providers only to deliver Kadolia messages that users request or consent to receive. Users can reply STOP to opt out and HELP for help.
Email, support forms and routing metadata
When you use a Kadolia form or reply to a Kadolia email, we may process the selected topic, message, reply address, locale, request timestamp, anti-spam signals, delivery status and internal routing metadata. This helps send order questions, account issues, developer requests, partner inquiries, legal notices, privacy requests and security reports to the correct team without publishing direct mailbox links across the site or making the queues easy to harvest by automated crawlers.
Your requests
Depending on location, you may request access, correction, deletion, portability, opt-out of certain processing, consent withdrawal or appeal of a privacy decision. We verify requests before acting and may decline requests when retention is legally required, the request is unverifiable or another legal basis applies.
State privacy and opt-out signals
Where applicable, Kadolia honors verified privacy rights, consent choices and legally required opt-out signals for targeted advertising, sale or sharing definitions, profiling or sensitive data handling. Availability of these rights depends on your location, relationship to Kadolia and the type of information involved.
Children and recipients
Kadolia is not directed to children under 13. If you submit recipient data, you represent that you have authority to provide it for gifting, delivery and support. Do not submit private information about others unless it is needed for the order and you have a lawful basis to do so.
Legal operator
CUBE Collective LLC30 N Gould St. Ste. R, Sheridan, WY 82801, USA
For support, sales, privacy or legal requests, use the contact form. For formal notices, also use the matching obfuscated contact below.
- Privacy rights
- privacy [at] kadolia [dot] com
- Legal notices
- legal [at] kadolia [dot] com
- Security reports
- security [at] kadolia [dot] com